Patient Charter

The patients charter has now been extended to Primary Care and we aim to provide all our patients with a high quality service to meet your health care needs.

Aims

We will try to answer the telephone promptly and say who is answering your call.

Appointments:-

Improved access
Same day appointments are available daily.
Please ring after 8.30am.
Pre-bookable appointments are for those who need to arrange appointments around otherwise busy working lives.
If you wish to speak to Primary Health Team Members, we will try to arrange a convenient time for you to do so, or have your call returned.
We will try to start surgeries on time..emergencies permitting.

We will try to see 80% of you within 30 minutes of your appointment time assuming:

You have let us know if you cannot keep your appointment.
There is only one patient per appointment.
There are not too many patients wanting acute (same day) emergency appointments.
The Doctor is not called out on an emergency house call.
We will keep you informed of reasons for delays.

We will try and keep the premises in reasonable condition.

We will try to do house calls within three hours of the end of morning surgery.

Demand does vary, and at times there may be competing priorities for the on-call doctor.

Only information you give can help this doctor to decide medical priority...so please give generously!